Refund policy

At Gainz Builders, we maintain a 7-day return policy from the date of receipt. 

IF 7 DAYS HAVE GONE BY SINCE YOU RECEIVED THE ITEM, UNFORTUNATELY, WE CANNOT OFFER YOU A REFUND OR EXCHANGE.

To be eligible for a return, your item must be unused and in the same condition that you received it. It MUST also be in the original packaging. THE WRAPPING OF THE PROTEIN BARS AND THE BOX MUST BE INTACT. THE PROTEIN BARS MUST BE UNEATEN IN ITS ORIGINAL PACKAGING.  

Please detail the reason for the return. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at: info@gainzbuilders.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We accept returns up to 7 days after receipt if the item is unused and in its original condition.

If your return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days. There is often some processing time before a refund is posted. Please remember it can take some time for your bank or credit card company to process and post the refund. If you have not received your refund, please contact us at info@gainzbuilders.com. 

ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

You can always contact us for any return questions at: info@gainzbuilders.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct the matter. 

We only replace items if they are defective or damaged. Please email as soon as possible with your order number and a photo of the item’s condition. 

If you need to exchange it for the same item, send us an email at info@gainzbuilders.com where we will work expeditiously to resolve the matter.

Shipping Returns

ONCE THE RETURN HAS BEEN APPROVED, WE WILL PROVIDE THE RETURN LABEL. It is the responsibility of the customer to return the item within 7 business days from receipt of the returned label.